Join your fellow HBAF members and guests for lunch and networking! The program will be led by Denise Ryan. 

Mastering Conflict
Let’s face it, from time to time, we disagree.  Sometimes we disagree with random strangers; sometimes with people we love.  As long as humans have been hanging out together, we’ve had different opinions.  You say tomato, I say jelly bean.  So, is conflict bad, horrible, to be avoided at all costs?   Conflict, if handled well, can actually produce better results.  Customer complaints can lead companies to improve their products and services.   Disagreements can lead to better solutions.  But you have to master conflict to make the most of it.  This session shows you how.